Customer Support Specialist - Remote

Overview

The Customer Support Specialist at LINQ plays a crucial role in responding to customer inquiries and providing solutions to ensure K-12 district teams can effectively utilize our software applications.

In Short

• Respond to customer requests in ticketing systems.
• Ensure critical tickets are addressed quickly and efficiently.
• Maintain effective ticket queues for internal and external customers.
• Engage with customers using various communication methods.
• Coordinate escalations and manage complex issues.
• Collaborate with departments to resolve outstanding issues.
• Develop positive working relationships with customers.
• Create and maintain process documentation as needed.
• Assist with testing and system-related tasks.
• Mentor new hires and contribute to team culture.

Requirements

• 2 years of experience in customer support for software applications.
• Excellent communication and interpersonal skills.
• Strong organizational and planning abilities.
• Ability to multi-task and work under pressure.
• Experience with standard office software.
• Focus on customer service and delivering quality support.
• Self-motivated with a positive attitude.
• Adaptable to changing business demands.
• Experience with ADO, SharePoint, Salesforce is a plus.
• Bachelor's Degree is a plus.

Benefits

• Flexible workspace options for remote work.
• 401(k) plan with employer match.
• Performance bonuses and commissions.
• Open Paid Time Off Plan.
• Paid parental leave.
• Ten paid corporate holidays.
• Paid volunteer hours.
• Comprehensive medical, dental, and vision coverage.
• Wellness perks including employer-paid disability insurance.
• Professional development opportunities.