Customer Support Specialist - Remote

Overview

As a Customer Support Specialist at Togetherwork, you will assist our Rec & Leisure business line by providing exceptional support to customers using our software for online registration and payment processing.

In Short

• Provide top-notch customer support for software issues.
• Assist clients with both process and business inquiries.
• Ensure customer success and satisfaction with our product.
• Respond to client questions via phone, chat, and email.
• Collaborate with Development and QA teams to resolve issues.
• Document FAQs and prepare knowledge-based content.
• Document requirements and user stories for production issues.
• Work part-time, 20-29 hours per week, with required shifts on Tuesdays and Wednesdays.
• Temporary position expected to end September 30, 2025.
• Opportunity for growth within the company.

Requirements

• Strong customer service and analytical skills.
• Comfortable providing phone support.
• Ability to explain complex solutions to varied audiences.
• Quick learner of software and operating procedures.
• Proficient in Microsoft Office Suite.
• Flexible schedule; availability on weekends.
• Excellent communication and time management skills.
• Proven track record of achieving performance goals.
• Team-oriented and adaptable to a changing environment.
• Knowledge and passion for the dance industry preferred.

Benefits

• Medical, dental, and vision insurance options.
• 100% Employer paid short/long term disability.
• Basic Life insurance.
• 401K option with 100% company match.
• Flexible paid personal/vacation time.
• 10 sick days annually.
• 10 company paid holidays.
• 6 weeks paid parental leave.
• Culture that values work/life balance.