Account Manager - Remote

Overview

As an Account Manager, you will be responsible for managing a portfolio of enterprise-level accounts, ensuring long-term customer success, retention, and growth. You will serve as the primary point of contact for your clients, guiding them through the end-to-end customer journey, driving product adoption, reducing churn, and identifying expansion opportunities.

In Short

• Manage a portfolio of enterprise accounts, ensuring successful onboarding and product adoption.
• Build and maintain strong client relationships, serving as a trusted advisor.
• Proactively engage customers to understand their business objectives.
• Become a subject matter expert on the Associations Vertical’s solutions.
• Collaborate with cross-functional teams to resolve challenges and drive product improvements.
• Identify and drive revenue growth opportunities through upselling and cross-selling.
• Analyze customer health metrics and develop strategies to improve retention.
• Lead customer meetings and presentations, communicating value and insights.
• Advocate for customers internally to drive continuous improvement.
• Represent the company at client meetings and industry events.

Requirements

• 3-5 years of Account Management experience in a SaaS environment.
• 3-5 years of hands-on experience with Salesforce.
• Strong ability to manage enterprise-level customer relationships.
• Passionate about customer success and delivering high-value experiences.
• Exceptional communication and presentation skills.
• Strong analytical and problem-solving skills.
• Ability to work independently in a fast-paced environment.
• Experience working within a functional matrix is preferred.

Benefits

• Medical, dental, and vision insurance options.
• 100% Employer paid short/long term disability.
• Basic Life insurance.
• 401(k) option with 100% company match.
• Flexible paid personal/vacation time.
• 10 sick days annually.
• 10 company paid holidays.
• 6 weeks paid parental leave.