Customer Support Specialist - Remote

Overview

Scribe is where exceptional people come to do the best work of their careers. We are a Series B, product-led growth startup based in San Francisco. Scribe automatically creates step-by-step guides for any process, putting an end to hours spent taking screenshots and running training sessions. We’ve helped over 2 million users in 100+ countries document and share what they know. We have raised $55M in funding from top investors and are growing our revenue, user base, and product very quickly. Come join us in our mission to unleash and uplevel the world’s know-how!

In Short

• Excellent customer support is key to our growth.
• Resolve queries primarily via email.
• Recommend solutions and become an expert in our users and product.
• Collaborate with engineers and product managers.
• Remote friendly environment with teammates worldwide.

Requirements

• Excellent English communication skills, both written and verbal.
• Ability to work in a team environment.
• Strong problem-solving and analytical skills.
• Familiarity with both Mac and Windows operating systems.
• 4+ years of experience in Software Customer Support.
• Experience with Zendesk or similar CRM products.

Benefits

• Opportunity to work in a growing startup.
• Supportive and empowering workplace culture.
• Commitment to diversity and inclusion.