Research Operations Manager - Remote

Overview

We’re looking for a Research Operations Manager to join our growing Research & Insights team. In this role, you will build the engine that powers world-class research across Calendly. You’ll be instrumental in scaling research practices, driving operational excellence, and enabling our researchers and cross-functional partners to bring the voice of the customer into every decision.

In Short

• Build a thriving research culture and act as a thought partner to leaders.
• Engage product development teams with customers through various programs.
• Manage global customer participant recruitment processes.
• Optimize knowledge management and leverage insights across the organization.
• Design and drive research infrastructure to support research at scale.
• Evaluate and manage research tools and platforms.
• Track and manage research budgets and vendor relationships.
• Implement AI-powered tools to enhance research efficiency.

Requirements

• 5+ years of experience in Research Operations or a similar role.
• Expertise in managing global participant recruitment and data privacy compliance.
• Success in creating customer immersion programs.
• Proficiency in knowledge management systems.
• Strong vendor and budget management skills.
• Experience with qualitative and quantitative research tools.
• An entrepreneurial approach with collaborative skills.

Benefits

• Opportunity to make a significant impact in a growing company.
• Accelerate your career with a supportive team.
• Competitive benefits package and equity awards.
• Quarterly Corporate Bonus program.
• Work with a talented and motivated team.