Research Operations Manager - Remote

Overview

This role can be performed remotely anywhere within the United States. As the Research Operations Manager at Fullstory, you will be responsible for collecting research needs from product teams, consulting on the appropriate research methods, and communicating directly with our customers. This important role ensures that we strategically involve our customers in important product decisions, as well as share those findings with collaborative teams across the business.

In Short

• Support functional teams’ research development and implementation
• Work with product and design leadership to identify team research needs (process, tools, learning and development, etc.), make recommendations for improvement, and assist with the planning and execution of related projects
• Develop, standardize and maintain research methodology and supporting documentation, including an internal repository, training materials, playbooks, and commonly used resources
• Investigate research tools that can improve efficiency and impact
• Recruit customers and keep them informed of research findings and product updates
• Foster a community of highly engaged customers and product teams
• Develop a communications strategy for keeping collaborators and teams better informed, synthesizing and sharing research findings and success stories to elevate awareness and impact of research at Fullstory

Requirements

• Experience with user research methods and practices; preferably this includes proficiency with tools such as Usertesting, Maze, Dovetail, Qualtrics, etc.
• Excellent written and verbal communication skills
• Strong organizational skills, with acute attention to detail
• 3+ years of experience working with product teams is highly valued

Benefits

• Autonomy and flexibility.
• Benefits for US-based Fullstorians, and supplemental coverage options for international Fullstorians.
• Professional development opportunities through training programs, career coaching sessions, and an annual learning subsidy.
• Monthly productivity stipend and reimbursement for home office setup.
• Connect with fellow Fullstorians through Employee Resource Group events, Listening & Alignment weeks, and team off-sites.
• Paid parental leave.
• Global fertility and family building benefit.
• Bereavement leave.
• Miscarriage/Pregnancy loss leave.