Manager, Research Operations - Remote

Overview

We are seeking a Manager for our Research Operations team to grow, optimize, and maintain customer engagement practices for our UX Research & Insights (UXRI) organization. You will lead a team of Research Operations Specialists and collaborate with cross-functional leadership to ensure our researchers are enabled to deliver impactful work that shapes our product portfolio.

In Short

• Build and lead a high-performing team of Research Operations specialists.
• Design and implement a research panel program.
• Prioritize and streamline initiatives across multiple workstreams.
• Implement industry best practices in project planning and resource allocation.
• Optimize resource allocation for participant recruitment experiences.
• Communicate regularly with key stakeholders.
• Establish key metrics to monitor OKRs.
• Develop and maintain a strategic roadmap.

Requirements

• Experience in leveraging AI in work processes.
• Passionate about growing and mentoring people.
• Bachelor’s degree (or equivalent experience).
• 7+ years of experience in research operations.
• 1+ years of experience managing teams.
• Experience building a panel of end user research participants.

Benefits

• Competitive salary and equity options.
• Health plans and flexible spending accounts.
• 401(k) Plan with company match.
• Flexible time away plan and family leave programs.