Customer Support Specialist - Remote

Overview

The Customer Support Specialist at Cars Commerce plays a vital role in providing excellent customer service to dealers and consumers, focusing on first contact resolution.

In Short

• Provide customer service via phone, email, chat, and text.
• Develop expertise in Cars Commerce products and services.
• Achieve individual and team service level goals.
• Track and document customer inquiries in SalesForce.com.
• Identify and escalate issues to Tier 2 Support.
• Assist with various customer inquiries and tasks.
• Work independently and deliver high-quality work.
• Flexibility to work weekend and evening shifts.
• Participate in a collaborative team environment.

Requirements

• Prior customer service or service industry experience preferred.
• College degree preferred or minimum of one-year work experience required.
• Excellent verbal and written communication skills.
• Strong organizational and time management skills.
• Ability to solve problems quickly and creatively.
• Knowledge of MS Office and Windows required.
• Familiarity with online media and tools preferred.
• Ability to learn quickly and adapt to change.
• Demonstrates accountability and customer empathy.

Benefits

• Medical, Dental & Vision Healthcare Plans.
• New Hire Stipend for Home Office Set-Up.
• Generous PTO and additional paid time off for learning.
• Paid Holidays, Floating Holiday, Volunteer Day, Recharge Day.
• Opportunities for training and development.