Account Manager - DealerClub - Remote

Overview

As an Account Manager at Cars Commerce, you will oversee and nurture relationships with car dealer customers, ensuring client satisfaction and identifying opportunities for retention and growth.

In Short

• Understand the platform's features and capabilities.
• Onboard new dealers and support their first-time buying experience.
• Build and maintain strong dealer relationships.
• Identify upselling and cross-selling opportunities.
• Resolve dealer concerns and maintain satisfaction.
• Monitor account performance metrics.
• Collaborate with internal teams to align client goals.
• Maintain accurate records of client interactions.
• Adapt role as needed by leadership.
• Make difficult calls for conflict resolution.

Requirements

• Proven experience in account management or sales.
• Strong interpersonal and communication skills.
• Exceptional problem-solving and negotiation abilities.
• Ability to manage multiple accounts effectively.
• Proficiency in CRM software (e.g., HubSpot).
• Analytical mindset with data interpretation skills.
• Customer-focused attitude.
• Ability to improve processes and systems.
• An “All In” attitude.

Benefits

• Medical, Dental & Vision Healthcare Plans.
• New Hire Stipend for Home Office Set-Up.
• Generous PTO and additional paid time off programs.
• Paid Holidays and Volunteer Day.
• Recharge Day for personal growth.