Customer Support Specialist - Remote

Overview

We’re seeking a dedicated Customer Support Specialist who thrives in a fast-paced, evolving environment and is passionate about delivering exceptional customer service.

In Short

• Deliver outstanding service via email, chat, and phone.
• Investigate and resolve customer complaints.
• Manage complex or high-priority customer issues.
• Recommend products or services based on customer feedback.
• Enhance customer satisfaction and promote brand loyalty.
• Maintain accurate logs of customer interactions.
• Meet or exceed team KPIs and SLAs.
• Contribute ideas to improve customer support operations.

Requirements

• Minimum 2+ years in customer service, preferably in iGaming.
• Bachelor’s degree preferred or at least 2 years of college education.
• Proficient in Zendesk and general IT systems.
• Strong communication skills in English.
• High emotional intelligence and adaptability.
• Exceptional multitasking and time-management skills.
• Customer-centric and proactive mindset.

Benefits

• Competitive salary.
• Flexible and fully remote work environment.
• Opportunities for training and career development.
• Potential for growth within a global company.