Consumer Collection Specialist – Tier 1 - Remote

Overview

The Consumer Collection Specialist – Tier 1 is responsible for managing late-stage, pre-charge off recovery for consumer agreements and loans, working in a remote environment.

In Short

• Full-time remote position.
• Focus on collections for accounts 60-120 days past due.
• Collaborate with team members to achieve recovery goals.
• Utilize various communication channels to connect with consumers.
• Monitor and review personal metrics for recovery accuracy.
• Requires strong communication and problem-solving skills.
• Experience in loan servicing or collections is essential.
• Opportunity for bonuses based on performance.
• Flexible and dynamic work environment.
• Benefits include medical, dental, vision insurance, and PTO.

Requirements

• 3+ years experience in loan servicing or collections.
• Strong communication and negotiation skills.
• Ability to analyze metrics and reporting.
• Organized and detail-oriented.
• Experience in a fast-paced call center environment.
• Ability to type at least 30 words per minute.
• Knowledge of skip tracing and consumer location information.
• Self-motivated and able to work in a home environment.
• Flexible with changes and new strategies.
• Bilingual in English and Spanish preferred.

Benefits

• Medical, Dental, Vision Insurance.
• 401k with 4% company match.
• 10 days PTO, 6 paid sick days, plus holidays.
• EPIC company culture.