Customer Support Specialist - Remote

Overview

The Customer Support Specialist provides high quality support to patients through email, chat, and occasional phone communication, ensuring excellent service standards.

In Short

• Full-time remote position.
• Provide support via email, chat, and phone.
• Communicate with customers following standard operating procedures.
• Audit accounts and ensure protocols are followed.
• Negotiate terms of repayment with customers.
• Maintain accurate account documentation.
• Deliver consistent and professional service.
• Report weekly to Team Lead on performance.
• Handle additional responsibilities as needed.
• Key performance indicators include emails and chats handled.

Requirements

• Previous customer support experience preferred.
• Strong written and verbal communication skills.
• Ability to navigate multiple systems.
• Strong problem solving and decision making skills.
• Professional and empathetic during interactions.
• Attention to detail and self-motivated.
• Ability to multitask in a fast-paced environment.
• Beginner-Intermediate proficiency in Microsoft Excel.

Benefits

• Medical, Dental, Vision Insurance.
• 401k with 4% company match.
• 10 days of PTO, 6 days of paid sick time.
• EPIC company culture.