Customer Support Specialist - Remote

Overview

The Customer Support Specialist at Bridges EXP plays a crucial role in maintaining business relationships with organizations that utilize our platform and services, ensuring clients receive maximum value from our offerings.

In Short

• Lead educational webinars and conduct client assessments.
• Provide frontline support via phone, email, and chat.
• Resolve platform, access, configuration, and data issues.
• Maintain proactive communication with clients.
• Conduct regular check-ins and usage reviews with assigned accounts.
• Deescalate client concerns and keep them informed.
• Document each case in our CRM for clear follow-through.
• Build strong internal and external relationships.
• Ensure effective use of Bridges EXP products and services.
• Maximize adoption and client satisfaction.

Requirements

• 6–12 months experience in a call center or customer-facing role.
• Excellent communication skills.
• Detail-oriented with strong multitasking abilities.
• Positive attitude and strong team orientation.
• Ability to troubleshoot and resolve client issues.

Benefits

• Paid training.
• Full medical/dental/vision coverage.
• Tenure-based PTO accrual.
• Life insurance and disability coverage.
• Paid community volunteer opportunities.
• Paid holidays.
• 401K with 6% matching.
• Employee referral bonus with no cap.
• Cross-training opportunities.
• Fully remote work environment.