Customer Support Specialist - Remote

Overview

AllTrails is seeking a Customer Support Specialist to engage with customers, address their issues, and collaborate with various teams to enhance user experience.

In Short

• Respond to and troubleshoot customer support issues across platforms.
• Identify trends and escalate priority issues.
• Champion feature requests to the Product team.
• Assist with QA testing for the Product team.
• Work remotely with a flexible schedule.
• Engage with customers to ensure satisfaction.
• Collaborate with Product, Engineering, and Marketing teams.
• Utilize AI tools to enhance work efficiency.
• 2-4 years of experience in customer support required.
• Passion for the outdoors is a plus.

Requirements

• 2-4 years of customer support experience in software.
• Excellent written and verbal communication skills.
• Ability to explain complex concepts simply.
• Curiosity and eagerness to learn.
• Empathy and humility in customer interactions.
• Familiarity with Zendesk, Jira, and AI tools.
• Bonus: Multilingual communication skills.

Benefits

• Competitive compensation with equity options.
• Comprehensive health, dental, and vision coverage.
• Unlimited PTO and flexible parental leave.
• Remote work stipend for home office setup.
• Annual budget for continuing education.
• Exclusive discounts on subscriptions and merchandise.
• Dedicated day each month for outdoor activities.