Customer Support Specialist - Remote

Overview

As a Customer Support Specialist at K15t, you will be the first point of contact for customers, assisting them throughout their journey and ensuring their success with our software.

In Short

• Act as the first point of contact for customers using Scroll Sites.
• Investigate and troubleshoot issues by reproducing problems and documenting bugs in Jira.
• Organize and conduct screen-sharing sessions with customers.
• Escalate complex cases to engineering with clear communication.
• Improve user-facing documentation based on customer feedback.
• Capture customer requirements and feature requests in Confluence.
• Stay updated with new product releases and features.

Requirements

• 2-3 years of experience in customer support or success, preferably in a SaaS environment.
• Strong service orientation and excellent communication skills in English.
• Structured and reliable working style with attention to detail.
• Basic understanding of web development and cloud technologies is a plus.
• Familiarity with the Atlassian ecosystem, especially Confluence, is advantageous.
• Confidence in speaking and writing German is a plus.

Benefits

• Flexible working hours.
• Remote-friendly work environment.
• Tailored onboarding with a buddy.
• International work environment focused on transparency and collaboration.