Customer Support Specialist - Remote

Overview

Join Vamos Español, Europe's leading digital Spanish academy, as a Customer Support Specialist. You will be the first point of contact for our enthusiastic community and passionate Spanish learners, ensuring customer satisfaction and success.

In Short

• Be the first contact for inquiries from potential and existing customers.
• Engage potential customers with our language learning programs via email and webinars.
• Provide technical assistance to existing customers using our digital products.
• Analyze and optimize customer support processes.
• Relay valuable customer feedback to product management.
• Manage the entire dunning and collection process.

Requirements

• Initial experience in customer service or customer success.
• Strong interpersonal skills and passion for customer contact.
• Structured and independent working style with solution-oriented thinking.
• Good writing skills with proficiency in German and English, and ideally basic Spanish.
• Tech-savvy and open to learning new tools.
• Willingness to work in an agile environment and proactively contribute.

Benefits

• Attractive salary package starting at €40,000 with performance-based components.
• Work with a motivated team that shares a common vision.
• Opportunity to develop and implement your own ideas.
• Flexibility in working hours and location within Germany.
• Career advancement opportunities as the company grows.
• Regular team events and workations.
• Subsidized fitness membership through Hansefit.