Remote Otter LogoRemoteOtter

Customer Support Specialist - Remote

Posted Yesterday
Customer Service
Full Time
Worldwide

Overview

The mission of this role is to deliver world-class support to Morpho users and integrators across all time zones, ensuring they get fast, accurate answers and a seamless experience as the protocol scales globally.

In Short

  • Provide support to users and integrators through various platforms.
  • Own and maintain documentation and community platforms.
  • Analyze and document user issues and bugs.
  • Engage proactively with users across time zones.
  • Collaborate internally with engineering and product teams.
  • Build technical knowledge of Morpho's protocols and DeFi mechanics.
  • Follow up consistently on open requests and unresolved issues.

Requirements

  • 3+ years of customer support experience.
  • 3+ years of experience in DeFi.
  • Deep understanding of DeFi protocols and blockchain technology.
  • Experience with customer support tools like Intercom.
  • Hands-on experience with tools like Etherscan, Phalcon, and Tenderly.
  • Fluent in English with professional communication skills.
  • Genuine curiosity to learn about Morpho.

Benefits

  • Fair, top-tier compensation.
  • Real flexibility in work.
  • Time together in Paris.
  • Great health coverage.
  • Support for continuous learning.
Morpho logo

Morpho

Morpho Labs is a pioneering Decentralized Finance (DeFi) lending protocol that aims to transform the lending landscape with an open, efficient, and resilient platform. Recently securing $50 million in funding from prominent investors such as Ribbit Capital and a16z crypto, Morpho has established itself as a leader in the DeFi space, boasting over $6 billion in assets supplied on its protocol. The company is committed to building a new internet-native financial system and is rapidly expanding its team to support this mission. With a focus on innovation and collaboration, Morpho Labs offers a stimulating work environment for top-tier researchers and engineers in the crypto and DeFi sectors.

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