Customer Support Specialist - Remote

Overview

Plane is looking for a Customer Support Specialist to join our dedicated team!

In Short

• Assisting Plane users and guiding them through product to maximize their experience.
• Work closely with operations and product teams to address and resolve various reported issues.
• Resolving problems efficiently, directly influencing customer satisfaction.
• Contributing to the Help Center by creating articles.
• Managing KYC requests with payment providers.
• Updating internal knowledge base and documentation.
• Handling support questions via Chat, Email, and Slack.
• Escalating issues to relevant teams.
• Responsible for manual processes to meet user needs.
• Writing and updating Help Center articles.

Requirements

• Excellent communication skills.
• Fluent in English, both writing and speaking.
• Empathetic and capable of addressing repetitive questions.
• Problem-solving skills with a willingness to investigate.
• Effective time management and multitasking abilities.
• Strong work ethics and ability to work independently.
• Reliable and willing to take ownership of tasks.
• Flexible and adaptable to new information.
• Previous experience in customer support roles.
• Experience with international payments.

Benefits

• Annual salary from $39,000 and equity.
• Unlimited vacation policy.
• Private health insurance coverage.
• Parental leave.
• Company hardware and remote stipend.