Customer Support Specialist - Remote

Overview

As a Customer Support Specialist at DuckDuckGo, you will provide customer support through Zendesk, maintaining Help Pages and delivering timely responses to user inquiries.

In Short

• Provide customer support primarily through Zendesk.
• Maintain and update Help Pages for accuracy.
• Handle a high volume of support tickets efficiently.
• Optimize automated responses and create new workflows.
• Spot support trends and identify documentation gaps.
• Collaborate on improvements for Zendesk workflows.
• Provide community support on social media.
• Work in a remote-first, flexible environment.
• Participate in team meetings and retreats.
• Ensure customer-first communication and effective responses.

Requirements

• 3+ years of customer support experience for technical or SaaS products.
• Experience using Zendesk.
• Organized and efficient in handling support tickets.
• Strong communication skills focused on customer satisfaction.
• Familiarity with social media management tools.
• Comfortable engaging with users on platforms like Reddit.

Benefits

• Annual salary of $65,000 USD and stock options.
• Paid parental leave and co-working allowances.
• Flexible work arrangements.
• Transparent compensation across the organization.
• Support for team member wellbeing.