Customer Support Specialist - Remote

Overview

We’re on the hunt for a Customer Support Specialist who truly loves assisting others and providing exceptional service on a daily basis. You will be the heartbeat of our brand—engaging with customers via tickets and live chat, addressing their needs, and making sure every interaction leaves a lasting positive impression.

In Short

• Manage customer inquiries via tickets and live chat, providing accurate and timely assistance.
• Troubleshoot product or service-related issues and ensure resolutions meet quality standards.
• Update and maintain the Knowledge Center to help customers find information easily.
• Collaborate with internal teams to share customer insights and suggest process improvements.
• Identify recurring issues and contribute ideas to improve efficiency and user experience.

Requirements

• Excellent written and spoken English communication skills.
• Proficiency in using CRM systems, chat platforms, and ticketing tools.
• Ability to write clear and concise documentation, FAQs, or help articles.
• Strong attention to detail and analytical problem-solving abilities.
• Empathetic and patient communicator.
• Proactive, resourceful, and adaptable in fast-paced settings.
• Team-oriented but comfortable working independently.
• Passion for helping people and delivering exceptional customer experiences.
• At least 1 year of experience in a customer support or related role.
• Experience in a SaaS or tech-based environment is a plus.

Benefits

• Work with a supportive, growth-minded team.
• Opportunity to shape customer experience and processes.
• Career development in a company that values your input and growth.
• Comprehensive training.
• Growth opportunities.
• Collaborative team culture.
• 100% Remote Setup.