Customer Support Specialist - Remote

Overview

Join a dynamic team at Gcore, where you will be a Customer Support Specialist, providing first-line support and consultations about our innovative products and services.

In Short

• Handle customer and internal user requests via chat, email, and phone.
• Provide consultations on Cloud, Hosting, and AI products.
• Resolve technical issues by collecting diagnostics and forwarding to higher support levels.
• 1+ year of Technical Support experience required.
• Good networking knowledge and understanding of hardware/software diagnostics.
• English level B2 or higher is necessary.
• Excellent customer advocacy and soft skills.
• Strong problem-solving abilities and quick learning skills.
• Flexible working hours with options for remote work.
• Competitive salary and comprehensive benefits package.

Requirements

• 1+ year of Technical Support experience.
• Good networking knowledge (TCP/IP, DNS, etc.).
• Understanding of hardware/software diagnostics.
• English level B2 or higher.
• Excellent communication and problem-solving skills.
• Ability to explain complex concepts clearly.
• Organized and a team player.
• Experience with Cloud, CDN, or Hosting is a plus.
• Experience with Linux and API is a bonus.

Benefits

• Competitive salary.
• Flexible working hours.
• Remote, hybrid, or office work options.
• Private medical insurance for you and your family.
• 5 additional vacation days.
• Fully paid sick leave days.
• Allowance for significant life events and birthdays.
• Language classes.
• Modern office space with free snacks.
• Team sports activities.