Customer Support Specialist - Remote

Overview

The Customer Support Specialist role is a full-time position that delivers high quality customer support across different communication channels according to defined procedures, respecting quality and time. This role is responsible for ensuring customer issues and requests are resolved in a timely manner, while maintaining a positive, empathetic and professional attitude at all times.

In Short

• Handle inbound and outbound customer interactions professionally.
• Listen to customers to understand their needs and resolve issues.
• Follow required scripts, policies, and procedures.
• Comply with confidentiality requirements.
• Utilize knowledge base to answer customer questions accurately.
• Research systems to find information for customers.
• Document and process customer issues and resolutions.
• Coordinate with other departments to resolve issues.
• Ensure first call resolution through effective problem solving.
• Meet or exceed all performance metrics.

Requirements

• 2+ years of experience in customer service or technical support.
• High School Diploma or GED required.
• Associate degree preferred or equivalent experience.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office.
• Experience with Salesforce is a plus.

Benefits

• Comprehensive benefits package including medical, dental, and vision insurance.
• 401(k) retirement plan with company matching.
• Flexible Time Away Program with paid holidays.
• Resources to promote wellness and work-life balance.