Customer Support Specialist - Remote

Overview

Join our tight-knit and fully remote team building a commerce platform. As an early member of Replo you’ll help create awesome experiences for our customers over chat, and email support. As a first point of contact with our community you’ll help capture critical feedback that drives our app development.

In Short

• Answer customer inquiries via chat, and email
• Document and advocate for customer feedback
• Generate high-quality educational resources for our users
• Work collaboratively with tier 2 support and engineers to triage, and resolve technical issues

Requirements

• 2+ years of previous early-stage SaaS support work, with a bonus for working with a technical product or in the Shopify space
• Experience working with support tools like Pylon, Notion, etc
• Experience working remotely on a global team

Benefits

• Self-motivated and comfortable working asynchronously
• Empathetic with users and quickly grasp the issues they’re facing
• Can turn customer pain points into insightful product feedback
• Love constantly learning about a technical product
• Thrive in an early-stage startup environment