Customer Support Specialist - Remote

Overview

Yubico is seeking a full-time Customer Support Specialist to join the security revolution and help make the internet safer with modern authentication. In this fully remote role, you’ll collaborate with colleagues worldwide to ensure customers can use their YubiKeys confidently across hundreds of services.

In Short

• Join Yubico to support customers in using YubiKeys.
• Fully remote role with global collaboration.
• Focus on creating customer promoters.
• Serve as a trusted concierge for customers.
• Provide support through Salesforce Service Cloud.
• Advocate for the voice of the customer.
• Create self-service resources and documentation.
• Identify opportunities for process improvements.
• Work effectively across teams in a fast-moving environment.
• Opportunity for career growth in a technology company.

Requirements

• 2+ years in a customer-facing role.
• Exceptional written and verbal communication skills.
• Strong problem-solving and critical-thinking skills.
• Experience using modern ticketing tools.
• Ability to thrive in a global environment.
• Curiosity and drive to improve processes.

Benefits

• Open space for employee voices and belonging.
• Strong company culture with employee resource groups.
• Virtual workspace for social connection.
• Annual team events for planning and team building.
• Philanthropic initiatives supporting at-risk individuals.