Customer Support Specialist - Remote

Overview

The Customer Support Specialist will handle incoming communications from customers, providing information, troubleshooting issues, and ensuring high levels of customer satisfaction.

In Short

• Handling incoming phone calls, messages, and emails from customers.
• Providing information and assistance on products.
• Troubleshooting technical issues and offering solutions.
• Processing warranty claims, repairs, and replacements.
• Offering product recommendations based on customer needs.
• Maintaining high customer satisfaction through professional communication.

Requirements

• Excellent writing and verbal communication skills in Norwegian and English.
• Strong attention to detail.
• Good technical troubleshooting and problem-solving skills.
• Ability to handle unexpected changes professionally.
• Experience in customer support or technical support roles is appreciated.

Benefits

• Relocation support: Flights, accommodation & housing assistance.
• Competitive monthly salary + 2 extra salaries per year.
• Health care benefits and numerous discounts.
• Full training by certified instructors.
• Professional growth and development opportunities.
• Special events and community involvement initiatives.
• Free online Greek language courses.
• State-of-the-art premises with relaxing break areas.