Customer Support Specialist - Remote

Overview

As a Customer Support Specialist at Grow Therapy, you will play a crucial role in ensuring high-quality mental healthcare is accessible and affordable by supporting clients and therapists.

In Short

• Troubleshoot and resolve issues for clients and therapists via phone and live chat.
• Identify root causes of problems and collaborate with product teams for improvements.
• Educate customers on the Grow Therapy platform.
• Act as a resource and advocate for clients and therapists.
• Work independently and adapt to changing priorities.
• Meet quantitative metrics for customer interactions.
• Experience in customer-facing roles is a plus.
• Basic programming skills or interest is beneficial.

Requirements

• Self-motivated and eager to learn.
• Strong problem-solving skills.
• Work ethic defined by kindness and empathy.
• Ability to work independently and remotely.
• Comfortable with quantitative metrics.
• Thrives in a fast-paced startup environment.
• Bonus for experience in healthcare insurance.
• Interest in technology and business fields is a plus.

Benefits

• Comprehensive health coverage including medical, dental, and vision.
• Parental leave and family support.
• 401(k) program and equity opportunities.
• Stipends for home office setup and meals.
• Flexible PTO and paid holidays.
• Annual stipends for therapy and personal growth.
• Mental health support and wellness app memberships.
• Additional perks like pet insurance discounts.