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Customer Support Specialist - Remote

Posted 1 week ago
Customer Service
Full Time
USA
$65,000 - $71,500/year

Overview

As a Customer Support Specialist at Boulevard, you will be the first line of contact for customers, providing assistance and strengthening business relationships while ensuring customer satisfaction.

In Short

  • Own complex T1 customer support tickets.
  • Assist customers through various channels including live chat and phone.
  • Troubleshoot and resolve technical issues with empathy.
  • Communicate technical information clearly to customers.
  • Contribute to team resources and process improvements.
  • Work Monday-Friday, 9-6 PST with occasional coverage.
  • Build relationships with cross-functional teams.
  • Provide valuable customer insights and feedback.
  • Demonstrate agility and critical thinking under pressure.
  • Participate in personal development and up-skilling.

Requirements

  • 2-4+ years of customer-facing support experience.
  • Technical aptitude with complex platforms.
  • Strong attention to detail.
  • Excellent communication and interpersonal skills.
  • Problem-solving mindset with patience and positivity.
  • Flexibility to accommodate customer needs beyond 9-5.

Benefits

  • 401(k) match and health insurance benefits.
  • Flexible vacation policy.
  • Work from home stipend.
  • Equity opportunities.
  • Learning and development programs.
Boulevard logo

Boulevard

Boulevard is a pioneering client experience platform designed specifically for appointment-based self-care businesses, including salons, spas, medspas, and barbershops. Founded in 2016, Boulevard was developed through extensive research and hands-on experience to address the unique challenges faced by these businesses. The company is committed to empowering its customers to enhance their client interactions and thrive in a competitive market. Boulevard values curiosity, experimentation, and diversity, fostering an inclusive environment where team members can do their best work. With a focus on building robust technology solutions, Boulevard aims to create impactful experiences for both its customers and their clients.

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