Customer Support Specialist - Remote

Overview

As a Customer Support Specialist (Shift Wed-Sun, 3pm-11pm CST) Remote, you’ll be the voice of our brand— engaging directly with customers via phone, email, and live chat to deliver outstanding support and service. You'll manage a variety of front-facing interactions, ensuring every conversation reflects our commitment to excellence and care.

In Short

• Engage with customers via phone, email, and live chat.
• Provide fast, friendly, and solution-oriented support.
• Manage customer tickets and inquiries about product issues.
• Communicate professionally and empathetically.
• Collaborate with team members to enhance customer experience.
• Stay updated on product knowledge with training.
• Go the extra mile to ensure a world-class support experience.
• Support customers by assessing inbound tickets.
• Escalate advanced customer cases as needed.
• Thrives in a fast-paced environment.

Requirements

• 1-2 years of experience in a customer support role.
• Familiarity with Zendesk, Slack, Excel, Outlook, or similar.
• Strong communication and listening skills.
• Ability to work both autonomously and collaboratively.
• Exceptional phone etiquette and written communication skills.
• Energy, humor, compassion, and enthusiasm.
• Passion for continual learning and being coached.
• Ability to thrive in a fast-paced environment.
• Outstanding English communication skills.
• Not eligible for visa sponsorship.

Benefits

• Competitive base salary + Company-wide bonus program.
• Generous and flexible time off and parental leave policies.
• Health benefits - Medical, Dental, Vision and Life Insurance are 100% paid for employees.
• 401K with a generous company match.
• Amazing rewards and incentives – we love celebrating each other!
• Commitment to community service with opportunities to give back.
• A Best Places to Work company 9 years in a row and numerous other awards.
• Access to brand new downtown office with high-tech building gym.
• Ongoing career development opportunities with our Learning and Development team.