Senior Disputes Analyst - Remote

Overview

Highnote is an embedded finance company that provides modern card platform management, empowering businesses to grow and manage their payment processes.

In Short

• Role focuses on escalation handling, QA, and efficient dispute resolution.
• Involves monitoring case queues and ensuring compliance.
• Conduct quality audits to drive accountability and improvements.
• Collaborate with Product, Risk, and Engineering teams.
• Identify inefficiencies and recommend process improvements.
• Maintain operational dashboards and report findings.
• Requires 5+ years of experience in payment disputes or fraud risk management.
• Analytical and process-oriented mindset is essential.
• Opportunity to shape dispute risk handling at scale.
• Join a diverse and inclusive team in a flat organization.

Requirements

• Strong analytical skills and insight-driven approach.
• Creative problem-solving within structured processes.
• Understanding of compliance regulations like Reg E and Reg Z.
• Ability to communicate operational issues effectively.
• Experience in payments and dispute resolution.

Benefits

• Flexible Paid Time Off.
• 100% healthcare coverage + 75% for dependents.
• 401k program.
• Paid Parental Leave.
• Equity in Highnote.
• Home office stipend and reimbursements.
• Competitive compensation packages based on market research.