Customer Support Specialist - Remote

Overview

A fast-growing company specializing in innovative talent management solutions. They help organizations streamline their hiring processes by providing reliable candidate and reference verification tools. Their flagship product allows clients to make data-driven decisions by automating reference checks and background screenings. They are looking for a proactive and detail-oriented Customer Support Specialist to join their team and support customers with expert-level knowledge of their product.

In Short

• Serve as a product expert, assisting with inquiries and providing support via Zendesk.
• Manage and resolve support tickets from candidates and references.
• Lead a data entry team to ensure accurate and efficient workflows.
• Build and maintain surveys within the Crosschq platform.
• Identify areas for product or process improvement.
• Collaborate with cross-functional teams to enhance product offerings.
• 2+ years of experience in customer support, preferably in tech or SaaS.
• Strong written communication and organizational skills required.
• Opportunities for career advancement within the company.
• Work fully remote from home.

Requirements

• 2+ years of experience in a customer support role, preferably in a tech or SaaS environment.
• Experience with Zendesk or similar customer support and ticketing tools.
• Strong written communication and organizational skills.
• Ability to manage workflows and small teams effectively.
• High attention to detail and accuracy in handling multiple tasks.
• Curious, resourceful, and eager to learn.
• Highly motivated and proactive.
• Strong problem-solving skills.

Benefits

• Opportunity to develop expertise in an innovative product.
• Potential for career progression into Customer Success, Product, or Operations.
• Work in a dynamic and rapidly growing company.
• Ability to contribute to the company's growth and success.
• Work fully remote, providing flexibility and work-life balance.