Customer Support Specialist - Remote

Overview

The Customer Support Specialist will assist clients in using the MYLE software, providing technical support and ensuring client satisfaction.

In Short

• Handle incoming client requests remotely.
• Provide technical support for MYLE software.
• Identify root causes of client issues.
• Collaborate with team members to resolve tickets.
• Escalate complex tickets to technical teams.
• Contribute to the knowledge base and process improvements.
• Participate in a structured training and development plan.
• Work in a hybrid or remote environment (within Quebec).
• Be available for shifts including nights and weekends.
• Join a purpose-driven organization focused on healthcare innovation.

Requirements

• Experience in customer service.
• Desire to help clients and deliver exceptional service.
• Strong problem-solving skills.
• Willingness to learn and adapt.
• Fluency in both French and English.
• Passion for technology and quick learning of new tools.

Benefits

• Flexible working hours.
• Performance-based bonuses.
• Generous insurance coverage from day one.
• Paid break between Christmas and New Year.
• $1,500 annual training allowance.
• Supportive and transparent company culture.