Customer Support Specialist - Remote

Overview

The Customer Support Specialist is responsible for providing extraordinary customer service to new and existing commercial customers in a high-volume remote call center, achieving high levels of customer satisfaction and loyalty.

In Short

• Takes ownership of customer support calls and emails.
• Supports billing inquiries, disputes, and credits.
• Guides customers through billing statements and adjusts billing.
• Effectively de-escalates customer conversations.
• Utilizes systems for efficient call handling.
• Delivers positive customer experiences.
• Participates in regular training sessions.
• Communicates effectively with customers and colleagues.
• Engages with customers to ascertain satisfaction.
• Enters all customer-related activity into the CRM.

Requirements

• Associates degree or equivalent experience.
• Minimum of four years of Customer Service experience.
• Exceptional communication skills.
• Proven track record of delivering outstanding customer service.
• Strong organizational abilities.
• Demonstrated critical thinking skills.
• Proficiency in computer skills.
• Ability to thrive in a fast-paced environment.
• Comfortable working at a computer workstation.

Benefits

• Performance-based rewards with a competitive compensation package.
• Comprehensive health coverage from day one.
• Company-paid life insurance.
• Up to 20 days of paid time off in the first year.
• 401(k) with matching contributions.
• Company-paid short-term and long-term disability plans.
• Complimentary Clearwave Fiber services.
• Access to 24/7 Health Advocate support.
• Collaborative work culture valuing diversity and inclusion.