Customer Support Specialist - Remote

Overview

The Customer Support Specialist position is a fully remote role focused on providing exceptional customer service without weekend shifts, offering a starting pay of $19/hour plus uncapped commission.

In Short

• Full-time remote position with no weekend shifts.
• Starting pay of $19/hour plus uncapped commission.
• Must be available Monday to Friday from 8:00 AM to 6:00 PM EST.
• Handle high-volume customer interactions via calls, chats, and emails.
• Use Salesforce and internal systems to manage customer inquiries.
• Work independently while meeting performance metrics.
• Focus on providing quality service in a metrics-driven environment.
• Engage with multiple teams to enhance customer experience.
• Maintain a dedicated remote workspace with reliable internet.
• Participate in training and growth opportunities.

Requirements

• High School Diploma or GED required.
• At least 1 year of customer service experience preferred.
• Ability to multitask and perform under pressure.
• Strong math and communication skills.
• Proficient with Microsoft Office and CRM tools.
• Reliable internet and a quiet workspace.
• Positive attitude and strong work ethic.
• Comfortable working independently.
• Strong attention to detail.
• Availability during specified work hours.

Benefits

• $19/hour starting wage (non-negotiable).
• Uncapped commission based on performance.
• No weekends ever.
• Comprehensive benefits starting on Day 1.
• 401(k) with immediate company match.
• Up to 20 days of PTO in the first year.
• Company-paid life insurance and disability plans.
• Free Clearwave Fiber internet if in service area.
• Growth, training, and recognition opportunities.
• Company-provided computer and equipment.