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Customer Support Specialist - Remote

Posted 2 days ago
Customer Service
Full Time
USA
$19/hour

Overview

As a Customer Support Specialist at Clearwave Fiber, you will engage with customers to address billing questions, service updates, and account management in a fully remote environment.

In Short

  • Full-time, fully remote position
  • Hours: Monday through Friday, 8:00 AM – 6:00 PM EST
  • Starting Pay: $19/hr + uncapped commission
  • Fast-paced, back-to-back calls
  • Use multiple systems including Salesforce
  • Work independently while meeting performance metrics

Requirements

  • High School Diploma or GED
  • At least 1 year of customer service experience
  • Full availability during M–F, 8:00 AM – 6:00 PM EST
  • Strong math and communication skills
  • Comfortable using Microsoft Office and CRM tools

Benefits

  • $19/hour starting wage
  • Uncapped commission
  • No weekends
  • Day 1 benefits: medical, dental, vision
  • 401(k) with immediate company match
  • Up to 20 days of PTO in the first year
  • Company-provided computer and equipment
  • Free Clearwave Fiber internet
Clearwave Fiber logo

Clearwave Fiber

Clearwave Fiber is a dedicated 100% fiber-optic internet provider focused on delivering best-in-class broadband services to businesses, enterprises, and residential customers across the Midwest and Southeast. With a mission to build connections through cutting-edge fiber-optic technology, Clearwave Fiber fosters a collaborative and growth-driven work environment that encourages innovation. Backed by industry leaders, the company is rapidly expanding its reach and is committed to maintaining high standards in project management and execution while upholding core values of purpose, ownership, courage, resourcefulness, and simplicity.

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