Remote Customer Support Specialist

Overview

Join our team as a Customer Support Specialist, focusing on outbound calls to assist clients with medical claims and billing in a supportive work environment.

In Short

• Make an average of 50 outbound calls daily.
• Serve as the primary contact for customer inquiries.
• Maintain knowledge of health insurance plans and billing codes.
• Act as a patient advocate to resolve billing issues.
• Collaborate with internal and external teams.
• Provide feedback to improve processes.
• Receive comprehensive training on systems and processes.
• Enjoy competitive pay and an incentive bonus.
• Work in a hybrid or fully remote setup post-training.
• Join a company that values its employees and offers growth opportunities.

Requirements

• Experience in a call center with a focus on health insurance or medical claims.
• Excellent verbal and written communication skills.
• Proficient in data entry and Microsoft Office.
• Strong organizational skills and multitasking ability.
• Customer service or sales experience preferred.

Benefits

• Competitive pay at $22 per hour.
• Incentive recognition bonus eligibility.
• Comprehensive benefits package including health insurance.
• Professional growth opportunities.
• Supportive work environment.