Supervisor of Service Delivery / Dispatch - Remote

Overview

As a Supervisor of Service Delivery & Dispatch, you will lead a team to ensure exceptional customer experiences through effective coordination and communication.

In Short

• Drive service excellence and customer satisfaction.
• Manage and optimize daily scheduling and routing.
• Coach and develop your team through feedback and performance reviews.
• Oversee automation efforts and resolve bottlenecks.
• Handle escalations and coordinate cross-functionally.
• Maintain communication with various departments for seamless service execution.
• Provide insights on productivity and performance for strategic decisions.
• Foster a positive team environment rooted in core values.

Requirements

• Bachelor’s degree or equivalent experience.
• 5+ years of telecom or related industry experience preferred.
• 5+ years of experience in people leadership or service delivery.
• Strong problem-solving and team-building skills.
• Excellent communication and time-management skills.
• Self-starter mentality with accountability.
• Ability to adapt to a rapidly changing environment.
• High digital fluency across various platforms.
• Willingness to work flexible hours.

Benefits

• Competitive salary + bonus plan.
• Medical, dental, and vision insurance starting Day 1.
• Company-paid life insurance and disability.
• Generous PTO plan.
• 401(k) with immediate vesting + company match.
• Tuition reimbursement & professional development support.
• Free Clearwave Fiber internet (if in service area).
• Recognition programs & referral bonuses.
• A collaborative, innovative team environment.