Remote Otter LogoRemoteOtter

Head of Service Delivery - Remote

Posted 27 weeks ago
Customer Service
Full Time
UK

Overview

We are looking for a results-driven Head of Service Delivery to join our management team and take ownership of the overall service delivery strategy at Grantify. This role is crucial in ensuring we provide our clients with the best experience and service quality while driving continuous improvements across our operations.

In Short

  • Lead and oversee the entire Service Delivery function.
  • Manage and develop the Service Delivery team.
  • Ensure high-quality execution of client services.
  • Implement processes for efficiency and scalability.
  • Work closely with the COO on service delivery strategies.

Requirements

  • Track record of delivering impactful work.
  • Expert-level communication skills.
  • Experience in managing high volumes of clients.
  • Ability to develop and coach leaders.
  • Experience in operational delivery in Customer Success.

Benefits

  • Competitive salary.
  • 25 days annual leave + bank holidays.
  • Private medical insurance.
  • £1500 setup budget for home workspace.
  • Quarterly social events.
Grantify logo

Grantify

Grantify is a dynamic generative AI start-up that has rapidly expanded from a small founding team to a workforce of over 100, achieving recognition as the 46th fastest-growing company in the UK for 2024. As a certified B-Corp, Grantify is dedicated to balancing purpose and profit, ensuring that its impact benefits clients and the broader community. The company specializes in simplifying the complex landscape of U.S. government grants, having successfully raised over $150 million for start-ups across various industries. With a commitment to exceptional service, reflected in a 4.8 rating on TrustPilot, Grantify aims to become the number one funding launchpad globally, with ambitious plans to raise $1 billion in funding.

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