Remote Otter LogoRemoteOtter

VP of Service Delivery - Telecom - Remote

Posted 6 weeks ago
Project Management
Full Time
USA

Overview

The VP of Service Delivery will lead AireSpring’s Service Delivery team, focusing on operational activities, process optimization, and enhancing customer satisfaction.

In Short

  • Lead the Service Delivery team at AireSpring.
  • Oversee operational activities and process optimization.
  • Enhance customer and partner satisfaction.
  • Implement performance metrics and KPIs.
  • Manage vendor relationships and contracts.
  • Drive technology integration for operational efficiency.
  • Foster a culture of continuous improvement.
  • Ensure compliance with quality assurance standards.
  • Coordinate with various departments for seamless collaboration.
  • Lead a large organization with a focus on employee satisfaction.

Requirements

  • Bachelor’s degree in Business Administration or related field.
  • Proven experience in operations management.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Demonstrated leadership abilities.
  • Proficiency in project management tools.
  • Knowledge of regulatory requirements in operations management.
  • Ability to adapt to changing priorities.
  • Strong attention to detail and organizational skills.
  • Certification in operations management is a plus.

Benefits

  • Competitive salary and benefits package.
  • Opportunity to lead a dynamic team.
  • Engagement in strategic initiatives.
  • Professional development opportunities.
  • Work in a recognized and award-winning company.
AireSpring logo

AireSpring

AireSpring is a forward-thinking company specializing in innovative cloud communication solutions. They are dedicated to enhancing customer experiences through their AI-based ITSM customer portal, AIreCONTROL. With a focus on usability and aesthetics, AireSpring aims to provide exceptional user experiences by collaborating with cross-functional teams and implementing user-centered design principles. The company fosters a collaborative work environment and is engaged in a fast-paced, dynamic industry.

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