Service Delivery Manager - Remote

Overview

The Service Delivery Manager is responsible for overseeing the delivery of services to clients or end-users, ensuring that all service requirements are met effectively and efficiently. This role typically focuses on managing service delivery operations, maintaining relationships with clients, and ensuring a high standard of service performance. The Service Delivery Manager plays a key role in coordinating between service teams and ensuring that the agreed service level agreements (SLAs) are met.

In Short

• Ensure that the AI Research services are delivered to the client according to agreed service levels.
• Monitor and manage performance, adjusting as needed to meet targets and service levels.
• Track key performance indicators (KPIs) and service level agreements (SLAs) to ensure services are meeting the expected standards.
• Act as the primary point of contact for clients regarding service issues, escalations, and requests.
• Build and maintain strong relationships with clients, understanding their unique networking requirements.
• Lead and coordinate the team responsible for service delivery.
• Identify potential risks to service delivery and develop mitigation plans.
• Prepare and present reports on service performance to senior management.
• Identify areas where service delivery can be improved and implement new processes.
• Ensure that service delivery processes are continuously reviewed for efficiency.

Requirements

• Experience in service delivery management.
• Strong understanding of performance monitoring and KPI tracking.
• Excellent client relationship management skills.
• Ability to lead and coordinate teams effectively.
• Knowledge of security compliance standards.
• Strong analytical and reporting skills.
• Proven ability to implement continuous improvement strategies.

Benefits

• Opportunity to work in a dynamic environment.
• Engagement with cutting-edge AI technologies.
• Professional development opportunities.
• Flexible working arrangements.
• Competitive salary and benefits package.