Head of Service Delivery - Remote

Overview

Future Works is looking for an experienced, highly organized, and energetic Head of Service Delivery to drive the FW operation.

In Short

• Oversee human resources, financial operations, commercial agreements, and production.
• Drive cutting-edge processes across project management, delivery, resourcing, and client management.
• Manage backend systems, tools, and processes.
• Lead the management of new hires and coordinate interview rounds.
• Manage external partners and vendor relationships.
• Track incoming and outgoing invoices and POs.
• Ensure all legal documentation is up to date.
• Provide operational leadership and execution to the Agency.
• Focus on constant improvement and process innovation.
• Work in a fast-paced, competitive environment.

Requirements

• Experience in service delivery and project management.
• Strong organizational and communication skills.
• Knowledge of EOS operating framework and productivity tools.
• Ability to manage financial operations and legal documentation.
• Passion for process improvement and innovation.
• Experience in managing teams and external resources.
• Strong analytical skills for business data tracking.
• Ability to work in a customer-focused environment.
• Open-minded and adaptable to changing situations.
• Proven leadership experience in a busy agency environment.

Benefits

• Opportunity to lead and innovate in a dynamic environment.
• Work with a customer-focused and ambitious team.
• Engage in continuous professional development.
• Flexible working arrangements.
• Competitive salary and benefits package.