Head of Service - Remote

Overview

As Head of Service, you will lead the execution of Ten Group’s overall service strategy by your teams, supporting members within our APAC region. As a key decision-maker, leader, and manager your role involves recommending solutions, policies and practices that enable the region to perform at the highest level to achieve our vision, driving change within the organization, presiding over the department's day-to-day operations, investing its resources, and achieving Ten’s strategic plan.

In Short

• Lead the execution of service strategy in the APAC region.
• Manage day-to-day operations of a 24/7 contact centre.
• Ensure achievement of corporate SLAs and member satisfaction.
• Develop and retain top talent within the team.
• Present effectively to internal stakeholders.
• Oversee operational insights for staffing and budgeting.
• Ensure collaboration and teamwork across teams.
• Handle escalated customer care issues.
• Work closely with HR for recruitment and employee experience.
• Implement measures for service delivery improvements.

Requirements

• Experience in service delivery and task management.
• Strong leadership and team management skills.
• Ability to develop staff retention strategies.
• Proficient in performance management and coaching.
• Excellent communication and presentation skills.
• Experience in HR collaboration and recruitment.

Benefits

• Opportunity to lead a dynamic and motivated team.
• Be part of a global market leader in lifestyle management.
• Access to exclusive benefits and employee loyalty schemes.
• Work in a fast-growing and innovative company.
• Career development opportunities.