Head of Customer Service - Remote

Overview

Wallapop is a Barcelona based scale-up driven by the purpose to empower people to embrace a more conscious and human way of consumption. We believe in a world where collaborative economy is mainstream. This is what drives us.

In Short

• Oversee internal teams for Customer Service and Customer Experience.
• Manage relationships with externalized Customer Service Agents.
• Develop and improve customer service processes.
• Analyze customer service data to identify trends.
• Liaise with cross-functional teams to communicate customer feedback.
• Promote a customer-centric culture within the organization.

Requirements

• Training in Engineering, Business, or similar disciplines.
• Experience managing Customer Service teams.
• Strong customer orientation and problem-solving skills.
• Analytical mindset with data utilization skills.
• Ability to manage multiple tasks in a dynamic environment.
• Fluency in English and Spanish.

Benefits

• Competitive phantom shares package for all employees.
• Generous individual learning budget of 2k per year.
• Group and individual language lessons.
• Private Health Insurance.
• Flexible working hours and intensive Fridays.
• Gym and Wellness plan.
• Relocation package and visa sponsorship if applicable.
• 26 holidays per year.
• TOP hardware of your choice.