Head of Tele Sales & Customer Service - Remote

Overview

The Head of Tele Sales & Customer Service will lead and develop the inbound and outbound tele sales center for property rentals and customer care, ensuring customer acquisition and retention while optimizing processes and workflows.

In Short

• Lead and develop the tele sales and customer care center.
• Manage inbound and outbound tele sales activities.
• Ensure customer acquisition and retention.
• Analyze performance based on KPIs.
• Optimize sales processes and workflows.
• Develop strategies for revenue growth and customer loyalty.
• Enhance customer satisfaction measures.
• Support team leaders in staff development.
• Manage and optimize CRM systems.
• Prepare reports and analyses for management.

Requirements

• Several years of experience in a leadership role in tele sales or customer service.
• Passion for sales and experience in cross-selling.
• Experience managing inbound and outbound sales teams.
• Strong analytical skills for process optimization.
• Communicative, dynamic, and goal-oriented team player.
• Experience with CRM systems and digital sales tools.
• Fluent in German and English.

Benefits

• Attractive salary with flexible working hours and partial home office.
• Above-average contribution to company pension scheme.
• Company health insurance.
• Employee discounts.
• Open corporate culture.
• High degree of creative freedom and a supportive work environment.
• Attractive development opportunities in a modern company.
• Internal training opportunities.
• Health management and sports offerings.
• Team and company events.