Supervisor, Service Delivery / Dispatch - Remote

Overview

This position involves overseeing service delivery and dispatch operations across multiple regions, leading a team responsible for optimizing service workflows and ensuring outstanding customer experiences.

In Short

• Lead and manage a team of service delivery agents.
• Coordinate field operations for timely and efficient service.
• Monitor work queues and resolve operational bottlenecks.
• Serve as the escalation point for service delivery issues.
• Collaborate across departments for a seamless service experience.
• Analyze performance metrics and generate reports.
• Foster a team culture rooted in purpose and ownership.

Requirements

• Experience in service delivery and dispatch operations.
• Strong leadership and team management skills.
• Ability to solve problems quickly and effectively.
• Excellent communication and collaboration skills.
• Experience with performance analysis and reporting.

Benefits

• Opportunity to lead a dynamic team.
• Engaging and fast-paced work environment.
• Professional development opportunities.
• Collaborative company culture.