Imports Supervisor, Service Delivery - Remote

Overview

The Imports Supervisor, Service Delivery is responsible for overseeing the day-to-day operations of the service delivery team, ensuring that services are provided efficiently, on time, and in line with customer expectations.

In Short

• Serve as an OEM subject matter expert.
• Lead a team of Lead Admins and Warranty Administrators.
• Manage team performance and enforce policies.
• Oversee deployment of Technology Management products.
• Ensure adherence to company standards for customer contacts.
• Engage with Product Management for account prioritization.
• Facilitate team meetings for business understanding.
• Participate in Kickoff and Claims Initialization meetings.
• Model and coach a service culture prioritizing customer satisfaction.
• Assess and sustain team expertise for future promotions.

Requirements

• Experience in service delivery and team management.
• Strong communication and leadership skills.
• Ability to optimize processes and resolve service-related issues.
• Understanding of CRM systems.
• Capability to coach and develop team members.

Benefits

• Opportunity for professional growth and development.
• Engagement in a collaborative work environment.
• Access to company training programs.
• Participation in performance bonus programs.