Service Delivery Manager IT - Remote

Overview

HELPLINE is looking for a Service Delivery Manager for a major client in the banking sector, responsible for managing IT support services and ensuring client satisfaction.

In Short

• Organize and manage IT support services.
• Enhance client relationships and satisfaction.
• Oversee service delivery across multiple clients and activities.
• Ensure achievement of production and financial objectives.
• Implement management systems for service delivery.
• Identify and manage risks impacting service contracts.
• Analyze performance indicators and propose action plans.
• Support and guide Delivery Managers and team members.
• Participate in the deployment of HELPLINE service offers.

Requirements

• Proficient in ITIL best practices.
• Strong client service orientation.
• Leadership and communication skills.
• Analytical and rigorous approach.
• Ability to propose effective solutions.
• Performance management skills.
• Strong interpersonal skills.
• Conversational English required.

Benefits

• Open to individuals with disabilities.