IT Service Delivery Manager - Remote

Overview

The IT Service Delivery Manager is responsible for ensuring the seamless delivery, maintenance, and enhancement of IT services in alignment with organizational goals, overseeing service quality, client relationships, team leadership, and continuous improvement initiatives.

In Short

• Ensure seamless delivery of IT services
• Oversee service quality and client relationships
• Lead teams and drive continuous improvement
• Spearhead tech implementation processes
• Assess company’s infrastructure capabilities
• Analyze client software, hardware, and security needs
• Coordinate with cross-functional IT teams
• Drive strategic alignment for project execution
• Ensure a harmonized approach across implementation

Requirements

• Experience in IT service delivery management
• Strong leadership and team management skills
• Excellent client relationship management abilities
• Proficient in tech implementation processes
• Ability to assess infrastructure capabilities
• Strong analytical skills for client needs
• Experience in cross-functional collaboration
• Strategic thinking and project management skills

Benefits

• Opportunity to lead IT service initiatives
• Work in a dynamic and collaborative environment
• Professional development opportunities
• Flexible working arrangements