IT Service Delivery Manager - Remote

Overview

The IT Service Delivery Manager is responsible for ensuring the seamless delivery, maintenance, and enhancement of IT services in alignment with organizational goals, overseeing service quality, client relationships, team leadership, and continuous improvement initiatives.

In Short

• Ensure seamless delivery of IT services.
• Oversee service quality and client relationship management.
• Lead teams and drive continuous improvement initiatives.
• Spearhead tech implementation processes.
• Assess company’s infrastructure capabilities.
• Analyze client software, hardware, connectivity, and security needs.
• Coordinate with cross-functional IT teams.
• Collaborate with various departments for project execution.
• Ensure strategic alignment for successful implementation.
• Drive a harmonized approach across all facets of the process.

Requirements

• Experience in IT service delivery management.
• Strong leadership and team management skills.
• Excellent client relationship management abilities.
• Proficient in tech implementation and infrastructure assessment.
• Ability to analyze complex IT needs.
• Experience in cross-functional collaboration.
• Strong strategic planning skills.
• Excellent communication skills.
• Problem-solving and analytical skills.
• Ability to drive continuous improvement initiatives.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional development.
• Flexible working arrangements.
• Supportive team environment.
• Access to the latest technology and tools.
• Health and wellness programs.
• Work-life balance initiatives.
• Career advancement opportunities.
• Engaging company culture.
• Remote work options.