Technical Assistance Center Agent - Remote

Overview

Join Clearwave as a Technical Assistance Center Agent and become an integral part of our dynamic team, delivering top-notch customer service while supporting our fiber optics technology.

In Short

• Answer a high volume of calls, providing timely assistance with inquiries and technical issues.
• Tackle complex diagnostic troubleshooting for voice and data service issues.
• Aim for first call resolution while delivering exceptional service.
• Manage customer account information using software applications.
• Communicate professionally with customers and colleagues.
• Assist other departments and provide training to new employees.

Requirements

• Previous telecom experience preferred.
• High school diploma or equivalent required.
• At least 2 years of similar work experience.
• Experience supporting business-level customers preferred.
• Strong understanding of broadband technologies.
• Self-starter with the ability to work independently.
• Proficient in personal computer use.
• Excellent interpersonal communication skills.
• Must be able to work nights and weekends.
• Ability to thoroughly troubleshoot complex business customer issues.

Benefits

• Performance-based rewards including a competitive compensation package.
• Comprehensive health coverage from day one.
• Company-paid life insurance and contributions to HSA/HRA accounts.
• Up to 20 days of paid time off in the first year.
• 401(k) with matching contributions.
• Company-paid disability plans and Employee Assistance Plan.
• Connectivity benefits including complimentary Clearwave Fiber services.
• Recognition programs for contributions.
• Supportive and collaborative work culture.