Customer Support Specialist - Remote

Overview

At Lodgify, we're on the lookout for a Customer Support Specialist to join the Lodgify team fully remote! As a Customer Support Specialist, it is all about helping people! You will become an expert in using the Lodgify software and advise our customers on how to successfully use Lodgify to set up their own accommodation website and grow their vacation rental business.

In Short

• Provide top-tier support via phone, email, or chat.
• Ensure customer satisfaction by resolving issues promptly.
• Troubleshoot and solve general technical issues related to the Lodgify platform.
• Report customer feedback and issues to relevant teams and follow up as needed.
• Identify and document any software bugs or issues for continuous improvement.

Requirements

• Experience in technical customer support or a similar role.
• Strong communication skills in English, both verbal and written.
• Patience, attention to detail, and a logical approach to problem-solving.
• Excellent troubleshooting skills with the ability to diagnose technical issues.
• Ability to work independently while managing multiple priorities in a fast-paced environment.
• A positive attitude and a strong sense of responsibility.
• Experience with CRM and customer support tools like Zendesk, Intercom, or Freshdesk.
• Availability to work in weekends.
• Experience in the travel or hospitality industry is a plus!

Benefits

• Work in a fast-growing company leading the vacation rental industry.
• Join an international team of more than 350 people from over 60 different nationalities.
• Opportunity to become an expert in the Lodgify software.
• Engage in a positive and collaborative work environment.